PRIVACY POLICY

At Sun Haven Collection, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an inquiry, book a property, or engage with our services.

1. Information We Collect

We may collect the following information when you interact with Sun Haven Collection:

• Personal Information: Name, email address, phone number, and contact preferences.

• Travel Information: Preferred destinations, travel dates, guest count, accommodation budget, and stay preferences.

• Reservation Information: Booking details, transaction records, and information necessary to coordinate your stay.

• Experience Preferences: Information you voluntarily provide regarding concierge services, wellness experiences, special occasions, and other personalized requests.

• Website Information: IP address, browser type, device information, website interactions, and cookie-related data, where applicable.

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries and provide personalized property recommendations.

• Process reservations and coordinate guest accommodations.

• Customize travel experiences and concierge services based on your preferences.

• Communicate important reservation updates, confirmations, and arrival instructions.

• Provide customer service and respond to requests.

• Send promotional communications, special offers, and updates when permitted by law